Please simply email us with your order number at hello@polar-polar.com within 12 hours after making the order. If you want to change the device type, case type or design, please let us know the details in the email.

Please be sure to open up all the boxes first. We normally packed 1 to 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.

We offer FREE shipping when spending USD38.00 to USD60.00 or more depending on the locations (see Shipping & Delivery page).

The order processing time is 2-3 business days in the usual period. It will take 4-6 business days in peak seasons, such as Black Friday Cyber Monday and Christmas.

If you want to cancel the order, please email us at hello@polar-polar.com within 12 hours after the order confirmation email is sent. Once your order starts to be processed, any changes or cancellations will not be accepted.

Click checkout on cart page or PayPal on product pages.

• We accept major debit and credit cards (MasterCard, Visa, American Express) as well as PayPal, Google Pay, Apple Pay and Shopify Pay.
• ATM bank transfer and FPS payment for local shoppers in Hong Kong. (Payment instructions will display after placing an order)

Please contact us with as much information about your order and payment as possible, and we’ll try our best to fix the issue.

Our visual art/design is created by POLAR POLAR's in-house design team. We have regular design briefs to our designers for new design research. Some may re-create the artwork by using licensed elements including photography, texture and illustration for different design purposes.

POLAR POLAR cases are designed and printed with love and care in our workshop in Hong Kong.

To reduce the packaging wastage, we have started to pack the cases in a lovely grey pouch instead of the rigid gift box for a single phone case since May 2020. Each parcel also includes a bubble envelope. We will provide gift wrapping during holiday seasons occasionally. Please let us know if you need a gift-wrapping service.

We support the most updated phone models for Apple and Samsung. For the details, please visit our product page to check out the most updated list.

Snap Case
The single-layer Snap Case had made of quality moderate-flexible hard plastic (polycarbonate) that provides flexibility for snapping in and out the phone. The average weight of each case is about 15-25 grams in approximately 1.5 millimetres thickness.
We recommend Snap Case to people who love a lightweight, slim and sleek style of the phone case.

Tough Case
The dual-layer Tough Case had made of quality moderate-flexible hard plastic (polycarbonate) for the outer shell to protect the phone from dust and accidental drops. The soft liner TPU (Thermoplastic polyurethane) is to enhance the protection for the shock-absorbing. The average weight of each case is about 35-50 grams in approximately 2.7 millimetres thickness.
We recommend Tough Case to people who love the extra protection with a secure fit.

Snap Case
It is a minimal phone case design to maintain the original phone weight and size while holding in hand. The sleek yet hard material can offer you the protection from daily wear and tear as well as minor to moderate drop in a normal situation. As the half-open design from top and bottom, it still has a potential scratch on the phone if it withstands from drops, collision or impacts.

Tough Case
It designed to fully wrapped around the top and edges of the phone. The TPU rubber lining has raised-up design covering and protecting the volume and sleep/wake buttons. The smooth lining edge can prevent your screen from scratching as the 0.5 millimetres slightly lift your phone when placing facedown. Moreover, the shock-absorbing TPU lining can protect the phone from potential drop damage.

Snap Case and Tough Case
We offer two types of cover coating - glossy and matte. The glossy coating gives a vivid colour appearance more than the matte does. The matte coating will be a bit frosted (less saturation) but with a smooth soft-to-touch feeling.

Please let us know the reason you’re not satisfied with your purchase and we’ll do our best to make it right for you. For more information please see this page.

We will make sure that you are satisfied with your purchase and we take full responsibility if any mistake is made on our side. You can find more information on this page.

Please always contact us before returning any item(s), so we can first confirm and arrange the item(s) to be returned. Returns without prior confirmation will not be accepted.

Yes, we ship globally! We offer FREE shipping when spending USD38.00 to USD60.00 or more depending on the locations (see Shipping & Delivery page).

Please check our Shipping & Delivery page for more information.

We are happy to send anywhere in the world, but due to carrier limitations (e.g. mail tracking) shipping to some destinations isn't currently possible. We hope to be able to send to more destinations in near future.

Our standard global shipping is international air mail (no signed) with essential online tracking data provided by Hong Kong Post’s e-Express service. There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

All international orders will be shipped with a tracked service. You'll receive a tracking link as soon as your order has been shipped and you can track the package online.

You will receive the tracking number in the shipping confirmation email once the package is dispatched. You can monitor the shipping status by the provided tracking number. The shipping time will vary or be delayed due to the pandemic, holiday seasons or local customs inspections.

Please note that the estimated shipping time is strictly for reference only, and shall not be regarded as a commitment.

If you have any suggestions/ideas for business cooperation, please contact us by email (hello@polar-polar.com) or via Instagram and Facebook message.

Sure, if you’re looking for wholesale our products or other inquiries, feel free to contact us here. Once we have received and reviewed your message, we will get back to you as soon as possible.